Refunds and Cancellation

    1. To order Koblerr Footwear online one must shop on our website. All orders are then subject to acceptance by the Company and subject to availability of stock at the time of placement of the order. We are currently servicing orders within India and do not have international deliveries.
    2. Payment Options: We provide safe and secure payment options and the following payment options are available to You to purchase our Products:
      1. Credit Card
      2. Debit Card
      3. Net banking
      4. COD facility in select Cities

All prices of the Products on the Website will be displayed in Indian Rupees. If Your payment is debited from Your account after a payment failure, it will be credited back within 7-10 business days, only after We receive a confirmation from the bank.

You agree and acknowledge that the Company uses third-party payment processors (“Payment Processors”) for any payments made on the Site. The processing of all payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to this S&R Policy and T&C.

You understand, accept and agree that the payment facility provided by Us is neither a banking nor financial service but We are merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, for the transactions on the Site using the existing authorized banking infrastructure and debit card/ credit card payment gateway networks.

1. Once Your order is successfully placed and accepted by Us, You will receive a confirmation over email from Koblerr Shoes. This mail will contain all the details related to Your order. Please note that there may be certain orders that We are unable to process for reasons including but not limited to availability of stock, inaccuracies or errors in Product or pricing information, unidentifiable or invalid address etc. We reserve the right, at Our sole discretion, to refuse or cancel any order for any reason. We will contact You if all or any portion of Your order is cancelled. If Your order is cancelled after your net banking/ credit card/debit card has been charged, the said amount will be reversed back in Your account. In event the Company is unable to process Your order for any reason whatsoever, the Company is not liable to You, except to the limited extent of refund of any amount received from You towards the order. You will not be able to cancel orders that have already been processed and shipped. Cancellation of orders that have been already been shipped, is subject to the Our Returns section below.

    1. We are committed to deliver You the best of Our service and therefore endeavour to provide free shipping to most cities in India. Any additional charges or levies will have to be borne by the customer.
    2. The approximate shipping time is 7 – 10 working days from the day of confirmation of order for online orders. Shipping and delivery time is subject to factors beyond our control including but not limited to unexpected travel delays from our courier partners and transporters due to weather conditions, strikes, public holidays, festivals, political and/or religious unrest etc. If You face any delay in receiving your shipments, email us at, Please be note that the delivery time to You are subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, government instability, strikes etc. We will not be liable for any loss or expenses sustained by You arising from any delay in the delivery of the Products howsoever caused.
  2. EXCHANGE AND RETURNS We endeavour to provide You a great shopping and customer experience every time You shop with us. If at all You are not 100% satisfied with Your purchase, You can exchange Your Products in the order in case the Product is damaged/defective or there is a size mis-match of the Product.To return or exchange any Product sold through the Site, You are required to comply with the below mentioned conditions:
    1. Please notify koblerr Shoes of receipt of a damaged/ defective Product or if you would like to exchange it for another size or another product no later than 7 days from the day you receive the product. If you are unable to do so no later than 7 days within the date of delivery of the Product to You, you will not be eligible for a replacement or exchange of the Product and koblerr Shoes shall not be held liable for the failure to replace the Products.
    2. In the event of a size mis-match of the delivered Products or if you change your mind on the color of the product or wish to exchange it for another size, please initiate an exchange request on our website.  In case of Return & Exchange, the customer is required to send us the mis-match product in courier with intact condition (charges borne by the customer ). The product being exchanged has to be the original Product purchased in the original packaging, along with the original product tags and invoice.
    3. Exchanging Products:
  1. If the product you are exchanging is less expensive than the product you want, we will create a payment link for the difference in the amount and send the same to you to make the payment to complete the purchase. Please note that the payment link will be active for 72 hours.
  2. If the product you are exchanging is more expensive than the product you want, we will issue you a Store Credit voucher for the difference in the amount owed to you, which can be used on our website only for another purchase. The store credit voucher will be valid for 6 months only. The Store Credit voucher cannot be redeemed at our physical retail store.
  3. If you have changed your mind and returning the product for no exchange, then the return shipping charges to our warehouse needs to be borne by you.
  4. All Products returned and exchanged are subject to inspection and checks by koblerr Shoes in order to determine the legitimacy of the complaint/return. Please note that the exchange policy is only applicable to Products returned in original packaging that are unused, unworn, unwashed and undamaged with all original tags, labels, barcodes, user manual, warranty card, seal and stickers intact along with invoice. Please ensure that all the returned Products are packed securely and safely to prevent any loss or damage during transit. Products damaged in transit do not qualify for a refund or replacement.
  5. For all returns, the refund amount will be the purchase price paid LESS the value of the Coupon applied, if any. In case we are unable to replace the damaged/defective Product, we will refund your amount through the original payment method, subject to verifications by our quality team. In case of unavailability of stocks, You will be eligible for complete refund on return of the Product.
  6. Exchanges will be shipped within 2 weeks from receipt of the returned goods by You at our warehouse, subject to completion of the above stated processes and availability of stock. We will bear the shipping costs of the new product that is being sent to you.
      1. Mode of Refund: Refunds shall be processed on receipt of the Product in its original nature/condition, subject to aforementioned terms and conditions. Refunds will be processed once the Product is received at our warehouse and subject to confirmation from Our quality personnel.The refund will be processed in the following manner: If the payment was by Credit Card /Debit Card or Net-Banking, We will refund the respective card account or the Net-banking account. For payments made through cash on delivery mode, the refund will be done vide NEFT.
      2. Typically refunds are processed between 7-10 working days.
      3. Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card/ debit card account as the same is managed by the cardholder’s issuing bank. Incase of any delay, You will have to raise the issue with Your credit card/ debit card Issuing bank with the reference number of Language Shoes refund process.
      4. All products that are being returned, returned for repair or exchanged need to be shipped to the following address: 15, 1st FLOOR, Ammayapan St, Mulakalacheru, Vishwas Nagar, Venkateswara NAgar, Koyambedu, Chennai, Tamil Nadu 600095.
      5. If you have purchased a koblerr branded product on another online retail sites or through other retail stores or our own showroom, the returns and exchanges policy of those stores and online retail sites will be applicable on such products. We will not accept the returns or exchanges of products bought on the website at our showroom.