Frequently Asked Questions

Find answers to common questions about our products and services

Yes, Koblerr is an Indian footwear and accessories brand based in Chennai, Tamil Nadu.

Koblerr is based in Chennai, Tamil Nadu, with retail stores across the city and in Thanjavur.

Koblerr brings together a wide range of footwear, including popular brands like Adidas, Nike, Puma, Reebok, Skechers, Birkenstock and much more alongside Koblerr's own in-house lines, all under one roof — both online and across our retail stores in Chennai and Thanjavur.

Yes, Koblerr has retail stores in Alwarpet (TTK Road), Anna Nagar, Ambattur, and Phoenix Market City in Chennai, and at Langval Mall in Thanjavur.

Yes, you can shop on koblerrshoes.com or visit any of our stores in Chennai and Thanjavur.

Koblerr offers men's footwear in sizes 40 to 47 (EU) and women's footwear in sizes 36 to 42 (EU). Exact sizes available may vary slightly by brand and style — each product page shows the specific sizes in stock for that item. 

Check the size chart on the product page, which maps sizes to foot-length measurements, so you can pick the size that best matches your foot rather than relying on a size you've worn from another brand.

If you're between two sizes, we generally recommend sizing up for a more comfortable fit, especially for closed footwear. You can also reach out to us for guidance on a specific style.

The size chart is available on each product page on koblerrshoes.com, just below the size selection options.

Yes. If the size doesn't fit, you can request a size exchange within 7 days of delivery, provided the product is unused, in its original packaging, with all tags and accessories intact.

Select your product, choose your size, and add it to your cart. Proceed to checkout, enter your shipping details, and complete payment using any of our available payment methods.

Koblerr accepts UPI, Credit Card, Debit Card, and Net Banking.

You can cancel your order before it has been processed and shipped. Once an order has been shipped, it cannot be cancelled.

Once your order is successfully placed and accepted, you will receive a confirmation email from Koblerr with all the details of your order.

Yes, Koblerr currently services order within India. At the moment we  do not offer international delivery.

Delivery typically takes 7–10 working days from the date your order is confirmed. This may vary due to factors like courier delays, weather, or local holidays.

You can track your order using the Track Your Order link on our website, or the tracking details shared with you after your order is shipped.

Koblerr offers free shipping to most cities in India. Any additional delivery charges for select locations will be shown at checkout and are borne by the customer.

If you receive a damaged package, please email us at marketing@koblerrshoes.com with your order number and photos of the damage, and our team will assist you with the next steps.

If you receive the wrong product, please email us at marketing@koblerrshoes.com with your order number and details of the issue, and we'll help resolve it.

Yes, you can choose to collect your online order from any Koblerr store in Chennai or Thanjavur.

No, store pickup is free of charge.

Once the payment is done the store will hold the product for 10 days from the date of payment is made.

Yes, if an alternate size is available in-store, you can exchange it at the time of collection.

Email us at marketing@koblerrshoes.com with your order number, the reason for the exchange, your preferred size (if applicable), and supporting images if the issue is a defect. Our team will guide you through the next steps.

The customer bears the courier charges for both sending the product back and receiving the replacement.

No, sales items are not eligible for return or exchange.

 Yes. If your footwear doesn't fit, you can request an exchange within 7 days of delivery, provided the product is unused, in its original packaging, with tags and accessories intact.

Koblerr does not offer refunds on purchases. If you have an issue with size or a product defect, you can request an exchange within 7 days of delivery. If your preferred size or item isn't available, we'll provide store credit for the value of the product instead.

For all-day comfort, our Urban Collective range is a great pick — designed with cushioned soles and a relaxed, versatile fit that holds up whether you're out running errands or on your feet for most of the day.

Yes, Koblerr's Ethnic collections for both men and women include festive styles suited for weddings and celebrations.

Our most-loved styles include the Orchid and Tulip collections, known for their floral detailing and everyday comfort, along with the Urban Collective range for those who prefer a more contemporary, versatile look. Our Festive collection is also a customer favourite during the wedding and celebration season.

 Koblerr has stores in Alwarpet (TTK Road), Anna Nagar, Ambattur, and Phoenix Market City in Chennai, and at Langval Mall in Thanjavur. Full addresses and directions are on our Locations page.

Store hours vary slightly by location: Alwarpet is open 10:30 AM–9:30 PM, Anna Nagar and Phoenix Market City are open 10 AM–10 PM, Ambattur is open 10:30 AM–10 PM, and our Thanjavur store is open 10 AM–11 PM.

You can reach us by emailing marketing@koblerrshoes.com or contact us through whatsapp 9940388714.

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 Yes, our team can help you choose the right size based on your measurements and the specific style you're interested in — just reach out via email or our whatsapp number - 9940388714

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