SHIPPING POLICY
At Koblerr Footwear & Accessories Pvt. Ltd. (“Koblerr”, “We”, “Us”, “Our”), we are committed to delivering your order safely and on time. This Shipping Policy forms part of our Terms & Conditions and should be read together with our Return, Refund and Cancellation Policy.
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Shipping Coverage
We currently service orders only within India. We do not offer international shipping or deliveries outside India at this time.
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Shipping Charges
Prepaid orders (UPI, credit/debit card, net banking) are shipped free to most cities in India. Any additional charges, levies, octroi or taxes applicable to specific locations or pin codes will be borne by the customer and, where applicable, will be shown at checkout.
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Cash on Delivery (Partial COD)
Cash on Delivery is available on select pin codes through our Partial COD option:
- A COD handling charge of ₹100 is added to the order total.
- An advance of 10% of the product value must be paid online (UPI, card or net banking) at checkout to confirm the order.
- The remaining balance is payable to the courier at the time of delivery.
Example: for a product priced at ₹1,899, the order total is ₹1,999 (including the ₹100 COD charge). You pay ₹189.90 online at checkout and ₹1,809.10 on delivery.
The COD handling charge is non-refundable. If an order is cancelled by Us before dispatch, the advance will be refunded to the original payment method. If a COD order is refused or not accepted at the time of delivery, the advance and COD charge will not be refunded, as they cover the forward and return shipping costs. We reserve the right to disable Cash on Delivery for any pin code, order value or customer at Our discretion.
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Order Processing
Once your order is successfully placed and accepted by Us, you will receive a confirmation email from Koblerr containing your order details. All orders are subject to acceptance and availability of stock at the time of placement. We reserve the right, at Our sole discretion, to refuse or cancel any order for reasons including but not limited to unavailability of stock, errors in product or pricing information, or an unidentifiable or invalid delivery address.
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Delivery Timelines
The approximate delivery time is 7–10 working days from the date of order confirmation for online orders. Delivery timelines are estimates and not guaranteed. Shipping and delivery may be affected by factors beyond Our control, including unexpected delays from courier partners, weather conditions, strikes, public holidays, festivals, government instability, and political or religious unrest. We will not be liable for any loss or expense arising from any delay in delivery, howsoever caused.
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Tracking Your Order
Once your order is dispatched, you can track it using the tracking details shared with you, or through the “Track Your Order” link on our website.
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Delivery Address & Attempts
Please ensure your delivery address and contact number are complete and accurate at the time of placing the order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. If a delivery cannot be completed after reasonable attempts by our courier partner, the order may be returned to Us, and we will contact you regarding re-shipment or resolution.
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Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery, please do not accept it, and notify us immediately at marketing@koblerrshoes.com with your order number and supporting images.
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Delays & Support
If you experience any delay in receiving your shipment, please write to us at marketing@koblerrshoes.com with your order number, and our team will assist you.
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Returns & Exchanges
Shipping charges for returns and exchanges are governed by our Return, Refund and Cancellation Policy. Please refer to that policy for full details.
Koblerr Footwear & Accessories Pvt. Ltd.
Registered Office: 15, 1st Floor, Ammayappan St, Mulakalacheru, Vishwas Nagar, Venkateswara Nagar, Koyambedu, Chennai, Tamil Nadu 600095
Email: marketing@koblerrshoes.com