Returns & Exchanges -FAQs

Can I exchange a product if it doesn't fit?

 Yes. If your footwear doesn't fit, you can request an exchange within 7 days of delivery, provided the product is unused, in its original packaging, with tags and accessories intact.

Can I return a product after purchase? 

Koblerr does not offer refunds on purchases. If you have an issue with size or a product defect, you can request an exchange within 7 days of delivery. If your preferred size or item isn't available, we'll provide store credit for the value of the product instead.

How do I request an exchange? 

Email us at marketing@koblerrshoes.com with your order number, the reason for the exchange, your preferred size (if applicable), and supporting images if the issue is a defect. Our team will guide you through the next steps.

Who bears the courier charges for exchanges? 

The customer bears the courier charges for both sending the product back and receiving the replacement.

Are sale or discounted items eligible for return or exchange? 

No, sales items are not eligible for return or exchange.